Christmas and New Year 2019

 

For those of you who like to start planning early for the Christmas holiday period, we have released our proposed opening schedule for Christmas and New Year 2019 below.

 

Important Dates

The last date for the input of live fish / coral is Wednesday 18th December.

The last date for the despatch of perishable goods is Friday 20th December, using Saturday AM services only.

The last despatch date for the road service to Northern Ireland is Tuesday 17th December and Eire is Monday 16th December.

The last despatch date for Whistl Post is Thursday 19th December.

All services will then resume on Thursday 2nd January 2020.

As we have done in the past, we will suspend all regular collections from Monday 23rd of December to the 31st of December inclusive and ask that you let us know on the day if you require a collection. The regular daily collection schedules will resume from Thursday 2nd January 2020.

If you have any special requirements over the holiday period you can always let us know in advance using the link below or by contacting Santa’s little helper directly.

Please check back closer to Christmas to see if there are any updates.

Hints and Tips for successful seasonal deliveries.

Offer a delivery to the place where the recipient is most likely to be, remember most people often work during the day.

If the delivery is going to a residential property, consider the following before despatching: –

  • Can the item be left with a neighbour?
  • Is there a safe place where the recipient would like it leaving?
  • Would the recipient prefer a delivery to their work place where possible?
  • Please try to inform the consignee when you are despatching the consignment, so they can arrange to be in to accept the delivery.
  • Would the recipient prefer to collect the item from their local depot?
  • Please ensure that consignments are sent on the date specified when booking. If you book a consignment after the driver has left your site, ensure the next despatch date is used.
  • Any residential deliveries especially those in rural locations must have at least two telephone
    numbers so the driver can contact the customer to avoid any delays.
  • Any deliveries to a business location must include the contact name and mobile number of
    the consignee to ensure the item reaches the intended recipient.

 

Addressing your freight

Please ensure where possible that the consignment number and delivery post code is written on each box, so that if a routing label is detached in transit it can be more easily identified by the team at the hub and sent on to its intended destination.
Please ensure your routing label is crease free and secured to the largest flat side of the parcel ensuring full scanning traceability through the network.

Trunk departures

In order that we meet our scheduled arrival time at the central hub it is paramount that our trunks leave on time. The knock-on effect of your items not being ready could result in your freight missing its connection. Unfortunately, we are unable to delay our trunk departure time under any circumstances, and if a collection vehicle arrives after the trunk has left the freight will be sent through the system the following day without exception.
Please avoid holding the collection drivers at the collection point for ‘the one consignment that still isn’t packed, you are more than welcome to drop it off at the depot if it is desperate to go. The latest drop off time at our depot in Huyton is 19:00.

Early collections

At this time of year most customers orders increase dramatically. So, if your items are ready early please let us know as in many cases, we will have a driver available to make an earlier collection. If subsequently you require a further collection, then please contact customer services on 0151 481 5800 to make arrangements.

Christmas and New Year 2019 Operating Schedule

The following table relates to our APC Overnight operating schedule for the 2019 Christmas holidays.  Our offices will be manned as detailed, but our Out of Hours Sameday service will operate throughout the holiday as normal.  

Note (A): In anticipation of business closing early on 24/12 and 31/12, please consider an AM delivery.

Note (B): Swift Despatch will be open for collection from depot on 21/12 and 28/12 AM Only.

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