Can my parcel be delivered to a different address?
Please note that we can only redeliver to the original address, items may only be redirected with permission from the sender. For security and contractual reasons we cannot accept redirection instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address, please contact the sender who can in turn give us the authority to do this.
Can I collect my Parcel?
If you have received a ‘We Called’ card and you wish to collect the item, please give us a call to verify that the item has arrived back at our depot before leaving to collect it, you can find our address and opening hours here. You will need to bring the card and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.