If you were out when we called and have received a card, choose one of the following options to receive your delivery.

You can call our 24 hour re-delivery line on:

0345 521 6559

* Calls to 0345 numbers cost the same as 01 and 02 numbers and are included in your inclusive minutes.

Or if you prefer you can go on line:

Please have the consignment number and your postcode ready.  We are unable to give a specific time for redlivery, but it will be between 8am and 5pm on the weekday of your choice.  Consignments are usually held for 3 additional days from the first delivery attempt before being returned to the sender.  We do not charge for redelivery.

Swift Despatch

Can my parcel be delivered to a different address?

Please note that we can only redeliver to the original address, items may only be redirected with permission from the sender. For security and contractual reasons we cannot accept redirection instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address, please contact the sender who can in turn give us the authority to do this.

Can I collect my Parcel?

If you have received a ‘We Called’ card and you wish to collect the item, please give us a call to verify that the item has arrived back at our depot before leaving to collect it, you can find our  address and opening hours here. You will need to bring the card and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.