Liability Cover
The standard contract limits the compensation payable for loss or damage to £13 per kilo, with an excess of £50 for each consignment.
Increased Liability Cover (ILC)
Increased liability cover can be purchased from your APC depot when booking the collection. You MUST declare the total value of the consignment at the time of sending the goods and you will be charged according to that value. The declared value must reflect the actual value of the goods being transported, taking into account the age and condition of the goods.
Maximum Cover
£15,000 per consignment excluding computer equipment, software, mobile telephones or other audio/visual equipment which is subject to a maximum of £3000 per consignment.
Goods not covered and carried at owner's risk:
There are some items that can travel through the APC network but do so entirely at the senders own risk. APC does NOT offer any liability cover whatsoever for these items, including:-
|
|
|
Making a Claim
Whilst APC takes great care of parcels in the system, regretfully accidents do sometimes happen. When this occurs you will need to make a claim, obviously this has to be within a specified time limit otherwise the claim will be rejected. In the case of damage you must notify us in writing within three working days of the delivery date. This must then be followed in writing with supporting documentation of your claim within 14 days. In the case of partial loss you must notify us in writing within three working days of the delivery date. For total loss you must notify us within 28 working days. This must then be followed in writing with supporting documentation of your claim within 42 days. You can also notify us by email. 
