Overnight Problems
My delivery has some parcels missing what happens now?
Unfortunately parcels do sometimes get lost in transit. This may be because a label has become detached and the parcel is therefore unidentifiable. Rest assured that APC always try very hard to reunite the rightful owner with their missing parcel when this happens. In the case of partial loss you must notify us in writing within three working days of the delivery date. For total loss you must notify us within 28 working days. This must then be followed in writing with supporting documentation of your claim within 42 days.
My parcel is damaged what do I do?
Whilst APC takes great care of parcels in the system, regretfully accidents do sometimes happen. When this occurs you will need to make a claim, obviously this has to be within a specified time limit otherwise the claim will be rejected. In the case of damage you must notify us in writing within three working days of the delivery date. This must then be followed in writing with supporting documentation of your claim within 14 days.
What happens if my parcel does not arrive as expected?
We take great care of your parcels, although the error rate is extremely low occasionally mistakes do happen and this is how we put them right. We will notify you if a parcel has been mis-sorted and is at the wrong depot. APC will offer to upgrade your delivery to a next day delivery by 10 am at no extra charge. If your parcel has been sent on a timed delivery, and absolutely has to be delivered the same day we will arrange for a same day courier. Please be aware that we will contact the intended recipient to verify that there will be someone available to receive the parcel. This is to eliminate the risk of an unnecessary and expensive journey. Once confirmed we will arrange for the same day delivery.
