Overnight Delivery Questions
When will my parcel be delivered?
For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some rural locations). When an item is booked with APC, the sender will specify delivery from our range of services. This is normally for delivery by 09:00, 10:00, 12:00 or 16:00 on the next working day (Mon-Fri). Delivery will be attempted between 08.00 and the selected delivery time. We can also deliver by 7:30 am to most major cities (please contact your local depot to check availability and price. A Saturday morning service is available to most areas for which a premium is charged.
How can I track my parcel?
Please see our Track your Parcel page for details.
How do I get a proof of delivery (POD)?
There are several ways of getting a POD. Firstly if you have an account with us and use online booking then you will have a tracking option on your main screen. You can also obtain PODs directly from the APC Overnight website, if you are are a regular sender you can register there and obtain an ID and password which will allow you to login to enter the customer area to see all of your POD's. Alternatively for single consignments you can use the Track Your Parcel form on the main APC Overnight home page. If you are having difficulties obtaining your POD using either of the above methods please give us a call.
What if there's nobody in to receive the parcel?
APC will only deliver to the address specified by the sending customer and can not vary this without permission. If nobody is available to accept delivery we will leave an attempted to delivery card with our details for you to contact to re-arrange delivery to the same address on a different working day. Please note that we are not able to guarantee delivery at a specific time. You also have the option of collecting the item from our depot. You will need to bring the card they left and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.
I've received a card telling me I've missed a delivery, what do I do now?
Please call 0845 521 6559 quoting the consignment number on the 'We Called' card to re-arrange delivery or to arrange to collect the parcel from our depot.
Can my parcel be delivered to another address?
Items may only be redirected with permission from the sender. For security and contractual reasons we cannot accept redirection instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address, please contact the sender who can in turn give us the authority to do this.
How do I arrange a re-delivery?
Please call 0845 521 6559 quoting the consignment number and we will be happy to re-arrange delivery to the same address on a different working day. Please note that we are not able to guarantee delivery at a specific time of day.
Can I collect my parcel myself?
Of course, if you have had a 'We Called Card' left by our driver and you prefer to collect the item from our depot. Please phone 0845 521 6559 to verify that the item has arrived back in the depot before coming to collect it and to check opening hours. You will need to bring the card they left and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.
